The intention of Intelligence Knowledge Based Retorter project is to automate all the services provided by a Business Organization to its customers. IKR acts as a helpmate for the customers to give their problems online whenever the customer needs, without any constraints implied on them. This system helps the customers to briefly explain their complaint without any hesitation.
This System will allow the business process to run efficiently and will be used to assist or satisfy the customer by giving a brief solution for their complaint within a minimum amount of time. Through this system the customers are assisted with some frequently asked questions which save the precious time of the customers.
The customers receive the solutions for their complaint in a brief way within a day and the customer can also view the status of the complaint at any time using the complaint number.
The services provided by IKR to its customers includes:
- Clearing customer queries(Complaints)
- Clarifying the Complaints.
Besides providing services to its customers, it also helps in promoting the company name and its products.
- SQL Server 2000
IKR is divided into five modules by which we can get the desired output. The modules are given below:
- Client module
- Frequently Asked Questions(FAQ) module
- Quality Analyzer(QA) module
- Customer Support Representatives (CSR) module