Call Center Management System

Call Center Management System is an Intranet and Internet Application which deals with Automation of a call center, Recruitment, performance of call center executives, payroll management and also deals with Customer Queries.

This is a nice topic this information we collected from seminar projects website, and our project student so much interested to develop this project.


The Modules of the Project are:-

  • Customer Registration : This module deals with Customer Registration to the web site before querying to the call center Executive.
  • Customer Queries : This module deals with queries put forth by the customer through mail.
  • Recruitment Module : This module deals with Recruitment process of a call center executive
  • Payroll Module : This deals with payment calculation of a call center employee based on the policies of the company.
  • Employee Module : This deals with managing the call center employees and customers.

System Requirements

Hardware Requirements
PROCESSOR : 32 BIT, Pentium “ IV
RAM : 256 MB
HARD DISK : 40 GB
MONITOR : SVGA Monitor (800 * 600 RESOLUTIONS)
CLOCK SPEED : 266 MHz
KEYBOARD : 101 KEYS
MOUSE : Logitech
FLOPPYDRIVE : 1.44 MB

Software Requirements:
OPERATING SYSTEM : Windows 2000/XP.
FRONT END : XML,DHTML.
BACK END : Oracle 90.
MIDDLEWARE : J2EE.
SERVER :Tomcat4.1.

 

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7 Comments

  • Arjun Prajapati

    May 3, 2012 - 7:43 PM

    how to downlaod this project since you have not provide any way to download it..

  • Inamdar Aasif

    June 6, 2012 - 12:08 PM

    where to download this project !!!

    • Admin

      June 6, 2012 - 12:30 PM

      there is a link to download in the project

  • BHARGAV

    September 11, 2012 - 5:41 PM

    There is no option in this web site to download any project

    • admin

      September 12, 2012 - 10:17 PM

      This project is only reference taken from other site.
      We have not developed this project

  • Vera

    October 18, 2012 - 5:20 PM

    how do i download a sample of this project?

  • Krunal

    January 6, 2014 - 4:41 PM

    how to download any project sample ?

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